Frequently Asked Questions
Got questions about peptides, ordering, or how Noki Labs works? You're in the right place.
About Our Products
What are peptides?
Peptides are short chains of amino acids — the building blocks of proteins. Certain peptide sequences act as biological signals in the body, influencing processes like fat metabolism, muscle repair, collagen synthesis, and cellular regeneration. Premium peptides are widely used for personal wellness, body composition, and skin support under the guidance of a healthcare provider.
Are your peptides pharmaceutical grade?
Yes. All Noki Labs compounds are manufactured to a minimum purity of 98%, verified by third-party Certificate of Analysis (CoA). Each product listing includes access to the relevant CoA.
How should I store my peptides?
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from direct light. For long-term storage, keep them refrigerated at 2–8°C. Once reconstituted, store in the refrigerator and use within 2–4 weeks.
What bacteriostatic water do you recommend for reconstitution?
We recommend using bacteriostatic water (BW) with 0.9% benzyl alcohol. This is available at most pharmacies. Do not use sterile water alone as it does not preserve the solution after opening.
Ordering & Payment
What payment methods do you accept?
We accept GCash, bank transfer (BDO, BPI, UnionBank), and cash on delivery (COD) for select Metro Manila orders. Credit/debit card payments are available via our secure checkout.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement, provided they have not yet been processed for shipping. Contact us immediately at support@nokilabs.com if you need to cancel.
Do you ship outside the Philippines?
At this time, Noki Labs ships within the Philippines only. International shipping is something we're exploring for the future.
Safety & Usage
Are these products safe?
All Noki Labs compounds are manufactured under strict quality-controlled conditions and verified by third-party Certificate of Analysis. We strongly recommend consulting a licensed healthcare provider before beginning any peptide or wellness protocol — they can help you tailor dosing and watch for interactions.
Do I need a prescription?
We don't require a prescription at checkout, but we strongly recommend working with a licensed healthcare provider familiar with peptide protocols. Our customer support team is happy to answer product, batch, and shipping questions, but cannot provide medical advice.
Do you provide dosing guidance?
Each product page includes general reference information based on published clinical literature. For personalized dosing or medical advice, please consult your healthcare provider.
Still have questions?
Reach out to us at support@nokilabs.com — we're happy to help.
Always consult a licensed healthcare provider before starting any new peptide or wellness regimen. Individual results vary. Statements about our products are educational and not intended to diagnose, treat, cure, or prevent any disease.